Product Returns Policy

We value your business and understand that shopping online can make product selection more difficult. This is why we provide a vast full of information on each product that we sell, from material, texture to measurements. We encourage you to use this information when you make a purchase.

Refunds, Returns and Exchanges:

To process a return or exchange please obtain an RMA number by emailing a request via the Contact Page. Please provide your Order number and the reason for an RMA request in your email, and our customer service team will respond asap.

Adult Toys & Lubricants: 
Due to health and safety regulations, all adult novelty sales are final. We will gladly exchange or replace any defective merchandise within the initial 15 day period from purchase. Please use the Contact Page to report any defective items within 5 days of delivery, after which the manufacturer provided warranty will apply via our Authorized Seller status. Oils and lubricants may not be exchanged.

Apparel Items: 
Exchanges permitted provided items are not worn or damaged. Clothing items may be exchanged for any other merchandise in the online store. Items for exchange must be processed via issuance of an RMA number issued by our customer service team.


- All returns must be pre-authorized. Please obtain an RMA by contacting customer service. 

- Items must be returned in their original packaging. 

- Shipping charges will not be refunded on unclaimed/refused/undeliverable packages.
** We strongly suggest a physical address (not a P.O. box number) for orders of higher value so that the package can be signed for upon delivery.
Your box gets shipped by USPS, FedEx or UPS, you will receive an email with a tracking number once your package has left the warehouse. With this, you will be able to view the progress of your package by entering the tracking number at usps.com, FedEx.com or UPS.com. 
After a few days, if you have not received a tracking number, please email our customer service center (info@adultys.com) and we will promptly reply with your tracking number. 
Your order total will be charged in US Dollars to your credit card and will read ASTD INC. Please be aware that exchange rates from US Dollars to Canadian Dollars will apply to your charge, to be determined by the current exchange rate. 

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